On the Group page, do one of the following: In the left navigation bar, click Response Groups, and then click Group. Open a browser window, and then enter the Admin URL to open the Skype for Business Server Control Panel. If you are one of the delegated Response Group Managers for a managed workflow, you can create groups and use them in the workflows that you manage. Use one of the following procedures to create or modify an agent group. If an agent is moved from on-premises to online, Response Group calls will not be routed to that agent. Informal agents are automatically signed in to the group when they sign in to Skype for Business, and they cannot sign out of the group.

Formal agents sign in and out of their groups by clicking a menu item in Skype for Business to open the Windows Internet Explorer Internet browser and display a webpage console.Īn agent who does not sign in or out of the group is called an informal agent. This can be useful for agents who answer calls from the group on a part-time basis. Formal agents must be signed in to the group before they can receive calls routed to the group. When you create an agent group, you select the agents that are assigned to the group and specify additional group settings, such as the routing method and whether an agent can sign in to and out of the group.Īn agent who must sign in and out of the group, which is different from signing in or out of Skype for Business, is called a formal agent.

Create or modify an agent group in Response Group, in Skype for Business Server Enterprise Voice.

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